Terms and Conditions for Sports and activities
1 Making a booking
To make a booking you must be 18 or over. When you book you are accepting Les Ormes terms and conditions. On receipt of confirmation a binding contract comes into existence.
2 Payment for all sports and activities
All sports and activities must be paid for in full and all payments are non-refundable and non-transferable. On arrival you must check in at reception prior to going to your activity, bringing with you your customer confirmation and membership card if you are a member. Failure to do may result in us denying you access to our facilities.
3 Promotional information and prices
Any promotional material provided is an offer to treat and cannot form a binding contract. We endeavour to check the accuracy of the information we provide, however Les Ormes is not liable for any inaccuracies within information that is supplied to you.
The price you pay is set at booking and from time to time may we offer cheaper rates, these promotional prices can not be retrospectively applied to your booking.
4 Behaviour and responsibility for damage to Les Ormes Property
Les Ormes is a family environment and reserves the right to cancel your booking without refund at any time after arrival if you fail to respect the quiet enjoyment of other Les Ormes users and respect the etiquette of their chosen activity.
5 Death or injury on Les Ormes property
Notwithstanding any Jersey statutory provision we cannot be responsible for any injury or death caused on Les Ormes Property. Les Ormes does not vicariously take any responsibility for the acts or omissions of its users or third-party service providers.
6 Loss or damage to your property
Notwithstanding any Jersey statutory provision, Les Ormes cannot be responsible for the loss of any personal items or goods left or stored on our premises. This includes our self-catering units, car-parks, sporting facilities and public areas.
7 Marketing & loyalty schemes
On and after booking, Les Ormes may send you administrative and promotional emails. Administrative emails are automatically generated and contain important information about your booking. You can unsubscribe from promotional emails.
Les Ormes Loyalty Cards issued remains the property of Les Ormes who reserves the right to decline to issue or withdraw the card. Les Ormes may terminate the scheme at any time without notice and with no liability to the company.
8 Data Protection
Les Ormes may need to hold non-sensitive information about your booking electronically to enable us to fulfil our contract with you. However, after you can request we delete all electronic information which relates to your booking. Les Ormes will never knowingly share your details with a third party.
9 Smoking Policy
Les Ormes is a no smoking resort, this includes our internal and external areas. Failure to observe this policy may lead to us asking you to leave Les Ormes property.
10 Use of Les Ormes facilities
Les Ormes facilities are for the sole use of the person or club booking that facility or activity. You cannot book Les Ormes facilities to resell in whole or part to a third party, without prior permission from Les Ormes in writing. Breaching this term may result in your booking being cancelled without refund. All third-party providers must provide us with relevant documents in relation to qualifications, health and safety, first aid training, DBS and safeguarding.
11 Group bookings
A group booking is 12 people or more and may include sports/facility hire and/or catering in our Les Ormes Brasserie*. The balance of sports and facility hire must be paid in full on booking along with 50% of the balance of catering. We require final numbers for the catering element of your booking 14 days before the event and any remaining balance must be paid no later than 14 days before your event. All payments made are non-refundable.
*Les Ormes Brasserie opens for Easter 2018 and all contracts with Lacerta Bar & Restaurant remain privy and no third-party obligations arise from booking made with Lacerta Bar & Restaurant.
12 The Contract
All contractual obligations arising from this contract come into existence in Jersey and are subject to the jurisdiction of the Jersey Courts.
Terms that apply to golf bookings
13 Closure of the golf course
If we are required to close the golf course due to circumstances beyond our control we will issue you a credit. It is your responsibility to re-book by visiting the main reception or emailing email@example.com . Failure to re-book within 24 hours will result in the credit being lost.
Unfortunately, we cannot offer a refund when the course is closed, circumstances beyond our control include extreme weather or any circumstances where we deem it not safe to play. During bad weather the golf will remain open for play. Our strict policy is play come what may.
13a Booking golf slots
7-day golfers may book tee times 2 days in advance, 5-day and pay and play members 2 weeks in advance and visitors 4 weeks. All golf bookings are based on 4 balls. Please be aware you may be paired up. All online bookings are a minimum of 2 players per tee off time.
13b Golf no shows
If you book a tee off time and don’t show up, you will not be entitled to a refund. 5-day and 7-day members that book and do not show will be invoiced at the pay and play members rate. Failure to receive payment may result in your membership being revoked. Please make sure you check in at the reception before going out on the course.
13c Golf dress, footwear and equipment code
Each golfer must have their own clubs, metal spikes are not permitted on the course or Les Ormes Brasserie. No denim jeans, jackets, shirts or other items of denim clothing, no work clothes or clothes we deem to be inappropriate are to be worn on the course. Strictly collared shirts.
13d Golf Buggy hire conditions
Golf buggy use is subject to course conditions. Golf buggy bookings are only requests and cannot be guaranteed, customers with medical conditions and members will be given priority over buggy use.
13e Golf maximum playing time for 9-holes is 2 hours and 4 hours for 18-holes.
Please be on the 1st tee at least 10 minutes prior to tee off time.
Terms that apply to tennis bookings and gym use
14 Booking Tennis courts
Tennis - Racket members may book tennis courts 2 days in advance, tennis members 2 weeks and visitors 4 weeks in advance.
14a Tennis no shows
If you book a tennis court and don’t show up, you will not be entitled to a refund. Racket members and tennis members that book and do not show will be invoiced at the non-members rate. Please make sure you check in at the reception before going on to court.
14b Tennis footwear code
Indoor non-marking shoes must be worn at all times whilst on court.
14c Gym footwear code
To use the gym you must wear indoor training shoes only.
Terms that apply to tennis bookings and soccer dome use
15 Booking a pitch
Soccer Dome pitches may be booked 2 weeks in advance up until the day.
15a Soccer dome footwear code
Soccer Dome – Trainers or Astro shoes are permitted. Blades, metal or screw in studs are strictly forbidden.
15b Soccer no shows
If you book a pitch and don’t show up, you will not be entitled to a refund
Terms that apply to swim academy bookings
16 Securing class space
Swimming lessons must be paid for in advance using the online swim portal. Payment in advance secures your child’s automatic place in the class for however number of sessions purchased at the time of payment.
An email will be automatically sent to you two weeks prior to your credit becoming nil informing you of the need to top up your child’s swim lesson account. Should you fail to top up your child’s swim lessons at this time, your child will lose his/her automatic place in the class. We reserve the right to re-sell the place without notifying you. Should this happen, your child can be refused entry to the lesson and may even be excluded from the class if the class becomes full.
16b Refund Policy
Unfortunately, we cannot give refunds or credits for missed classes. The exception to this is where the swimmer has a certificated illness at the time of the lesson.
In these circumstances you will be required to produce a valid medical certificate. Notwithstanding this all refunds are at the discretion of Les Ormes